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Shipping & return policy

1. Applicability of General Conditions of Sale
1.1 Each order placed with Resolv America Corp (hereinafter “Resolv”) by means of the Internet shall be governed by the present General Conditions of Sale. They shall apply to the exclusion of all other conditions. By placing an order, you acknowledge that you have read, understood and accepted, without reserve, the present General Conditions of Sale.
1.2 By using this website, you also accept and agree to be bound by our Terms of Use and Internet Privacy Policy. Resolv invites you to read them carefully before using the services provided on this website.
1.3 Resolv reserves the right, at any time, to modify the present General Conditions of Sale by posting a new dated version on this website. By placing an order after Resolv has posted a new version of its General Conditions of Sale, you agree to be bound by that updated version.

2. Registration
2.1 When you register on this website, you must ensure that the mandatory registration information you provide is correct and complete.
2.2 Please inform Resolv about changes of address or other modifications by updating your personal details on this website without delay.

3. Password
3.1 When registering to use this website, you will be asked to create a password. You must keep this password strictly confidential and not disclose it or share it with anyone.
3.2 You are fully responsible for the use of your password and any orders placed under it, even without your knowledge.
3.3 If you know or suspect that someone else knows or has used your password, you should notify Resolv immediately.

4. Orders
4.1 By placing an order through this website, you make an offer to purchase the products you have selected under these General Conditions of Sale.
4.2 Orders you place with Resolv on this website are subject to minimum and maximum quantity limitations.
4.3 Resolv offers its products on this website within the limits of its available stocks.

5. Order Confirmations
5.1 The order you place on this website will not constitute a binding contract unless and until Resolv transmits a confirmation by e-mail.
5.2 Resolv reserves the discretionary right to refuse orders.
5.3 The data registered by Resolv constitutes full proof of the order and the entire transaction. The data registered by the payment system constitutes full proof of the financial transactions.

6. Prices
6.1 The prices payable for the items you order are those displayed on this website on the date you place your order, inclusive of VAT, but excluding delivery charges.
6.2 Delivery charges will be billed at the rates indicated on this website on the date you place your order.
6.3 Resolv reserves the right to modify its prices and delivery charges at any time and to cancel a contract in case of writing, printing or calculation errors.

7. Customs Duties
7.1 When ordering products for international delivery to countries other than those where Resolv originates its shipments, you are the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
7.2 You may be subject to import duties and taxes that are levied once the merchandise reaches your country. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.

8. Delivery
8.1 All orders confirmed by Resolv will be delivered to the delivery address you specify when placing your order.
8.2 Resolv does its utmost to ensure deliveries within 5 working days after receipt of an order.
8.3 Deliveries can only be made to the countries specified on this website.

9. Verification of Merchandise
9.1 It is your responsibility to verify the quantity and condition of the merchandise upon delivery.
9.2 In case you observe damage or missing items, you must notify and file a claim with the carrier and inform Resolv within 7 days after the delivery. Resolv shall in such a case provide you with identical replacement merchandise.

10. Returns
10.1 You have the right to return any merchandise that does not suit you within 14 days after receipt of the order.
10.2 Resolv will only accept returns of merchandise in their original condition and packaging accompanied by the invoice.
10.3 When returns are properly completed, Resolv shall reimburse the price of the returned merchandise within a maximum of 30 days upon reception of the returned merchandise. The return postage will be at your charge.

11. Payment
11.1 Payment by credit card is immediately due and payable. Your credit card details will be encrypted for security purposes.

12. Limitation of Liability
12.1 The photographs and texts illustrating and describing the products on this website are non-contractual and for information purposes alone. Resolv shall not be liable in case of errors or omissions in the photographs or texts displayed on this website.
12.2 For international deliveries to countries other than those where Resolv originates its shipments, Resolv shall have no liability if the products do not comply with the laws and regulations of the country of delivery or in a case of electrical or other product incompatibilities.
12.3 Without limiting the scope of these General Conditions of Sale, no claim of any kind, whether as to products delivered or non-delivery of products, or otherwise, shall be greater in amount than the purchase price of the products in respect of which damages are claimed. In no event shall Resolv be liable for any indirect, incidental or consequential damages of any nature (even if the advent of such damage was known or could have been known by Resolv), capable of arising in connection with its products, their use, sale or this website.

13. Force Majeure
13.1 Resolv will make every reasonable effort to fulfill its obligations. However, Resolv cannot be held responsible for delays or failure to deliver caused by circumstances beyond its reasonable control. Such circumstances include strikes, wars, natural catastrophes or any others that make impracticable the production, transportation or delivery of products.
13.2 In the event of a delay, Resolv will perform its obligations as soon as reasonably possible, and it reserves the right to allocate any remaining product supply among customers in a fair and reasonable manner.

14. Applicable Law and Forum
14.1 The present General Conditions of Sale are governed by the law of the country of incorporation of the Resolv company that invoices you for the order.
14.2 The exclusive forum is in the same country as that of the applicable law.